MUNAA, N. .; FAIZ, F. U.; RAHMAWATI, N. V. .; RATEH, N. . Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital X. Inovasi Lokal, [S. l.], v. 1, n. 1, p. 116–126, 2023. DOI: 10.62255/noval.v1i1.13. Disponível em: https://tarqabin.com/index.php/noval/article/view/13. Acesso em: 19 apr. 2026.